Hosting players with a one-to-one relationship is one of the most effective ways to drive revenue and participation from your guests, but with your lower-spending players, it doesn’t make business sense to assign a host to them. Our Player Development Optimization & Training Programs will teach your team how to reach more players, drive more revenue, and provide an exceptional experience for EVERY player in your database.
Does your PD team struggle with call reluctance, hitting their numbers each month, time management, or any other phone-related issues? Our Tele-Sales Training Program through Raving trains PD team members to be experts on the phone. This includes phone-presence training, objections training, cross-sell training, and more.
The most effective outbound calling programs begin with a stellar script. If a script is too short, you’re likely to leave your guest confused. If a script is too long, you likely won’t have a chance to deliver your message. We’ll work with your team to understand the intent of the call and, drawing on our vast experience, we’ll develop an effective script that will drive results for your team.
One of the biggest challenges for an outbound calling program is organizing your data in a way that allows multiple team members to efficiently call on the same list. Many teams print out a huge list and divide the physical pages amongst the available callers. This causes obvious difficulty in distributing contacts and recording results. We’ll provide you with processes and tools that will ensure that the right team member is calling the right guest at the right time, and automatically record the result of the call.
When carried out correctly, an outbound calling program will pay for itself by driving new revenue. In order to know if your outbound calling program is making a difference in your business, you must first analyze your current activities and the results you are getting. By benchmarking your current effectiveness, you can create a baseline by which you can measure your efforts and progress. We’ll help you establish a benchmark and evaluate your baseline so you can be confident in your efforts.
The power of an outbound calling program is unleashed only when team members make consistent, focused effort on calling. We’ll work with your team members to evaluate their availability and create a predictable call schedule for which they can be accountable. Our custom schedule will also be sure to account for days and times that you will find success contacting your players. Using our proprietary calculator, we’ll custom tailor a solution and program that will be perfect for your team and will drive the results that you need.
Often your team simply has too much to handle or maybe you lack the staff to accomplish all of your goals. Engagex’s Player Development Phone Program will help! We offer a variety of customized outbound call services to create a VIP experience by connecting with valuable players. We will tailor the program to be a seamless extension of your team thus connecting with each player in a semi-hosted manner. The objectives of each calling program will be clearly defined and executed to increase trip frequency and drive revenue. Our entire team is highly trained and dedicated to the success of your casino.
Do you lack the necessary resources to allocate the appropriate amount of time to make phone calls to guests? Engagex can become a seamless extension of your team to call upon players and let them know about your current promotions to increase trip frequency.
Keep your hotel rooms full with the Engagex Hotel Occupancy Program. If your team is too busy to make the calls, the Engagex team will call your database and let them know about your current rates, offers and promotions.
When you have a special event coming up, how much time does your team spend trying to make and keep an Special Event RSVP list? Our Engagex team can call your players to invite them, take their reservation as well as call them back to confirm/ remind them about the special event. We will even deliver the RSVP list to your PD or Marketing team 48 hours in advance.
Do you struggle to understand your player demographic or habits? Need help gathering valuable player habits or insights? The Engagex team will call and ask your players what they like or dislike about your property, what they like about the competition and what changes they would like to see happen at your property. We will deliver a comprehensive survey results report at the completion of the survey.
If you need to contact a specific segment of players or a larger portion of your player database, regardless of the reason, we have the flexibility and customization within our system to make it happen smoothly and effectively.