MULTI-CHANNEL CUSTOMER
ENGAGEMENT SOLUTIONS

At Engagex, we use multiple channels to provide opportunities to connect with your customers and potential customers at the right time, through the right channel. We use the channels listed below in custom combinations to produce exceptional response rates for promotional marketing, customer service, retention, and more.

Telephone

Inbound – Our expert call team can learn about your business to become a seamless extension of your customer service team. We’ll answer common customer questions and redirect calls to the appropriate department within your organization. We can take reservations, RSVPs, and more.

Outbound – We’ll call your customers or potential customers to set appointments, provide promotion details, conduct surveys, and many other campaigns.

Our state-of-the-art facilities house thousands of square feet of call center capacity. We’ll prepare scripts and customize the Caller ID display information. We have over a decade of calling experience and ensure the quality of the calls being made on your behalf.

E-Mail

Inbound & Outbound – We use email to engage your customers with acquisition, retention, win-back and promotional campaigns. The content of the emails are customized to reflect the information being distributed through other phone and direct mail campaigns, so your audience gets a timely, relevant message.

We can help with the targeting, creative design, and deployment of each campaign to optimize its effectiveness.

Direct Mail

Our state-of-the-art print and mailing facilities allow us to be the most effective provider of direct mail services. We have the ability to provide variable marketing mailers, meaning we can print a unique mailer for each of your customers based on their purchasing behaviors in the past.

We also have mail tracking technology, allowing us to know exactly when a mailer was delivered so we can follow up with a phone call or email at exactly the right time, making your campaigns significantly more effective.

Online Chat

In today’s world, consumers expect instant answers to questions and instant resolution of issues. Online chat provides the channel for that instant communication to occur.  Our programming team can customize a chat experience that will reside on your website, allowing you to really up your customer service game.

At Engagex, we have the technical expertise and customer service manpower to provide a turnkey online chat solution for you to boost your online presence.

SMS Text Messaging

Inbound & Outbound – Engaging with companies via texting on their mobile device is a service that consumers have come to expect.  Through our innovative platform, powered by our professionally trained team of contact agents, customers can send and receive instant text messages to engage with your brand.

Whether for inbound customer service or for outbound marketing, our software and team members are the key to elevating your engagement strategy. Text can be an effective part of campaigns for acquisition, special promotions, retention, or customer win-backs.

Are you ready to transform your business?

Contact Us

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