ENGAGE YOUR CUSTOMERS

THROUGH THE RIGHT CHANNEL, AT THE RIGHT TIME.

 

Multi-Channel Customer Engagement Solutions

We’re customer engagement experts. Not only are we extremely effective at engaging your customers and prospective customers on any channel, we have the capability to combine channels in custom campaigns to produce exponentially improved results. We can consult you on the best way to engage customers in your sector.

Direct Engagement with Current & Potential Customers

Telephone

Direct Mail

E-Mail

Online Chat

SMS Chat

Multi-Channel

Custom Campaigns Tailored For Your Needs

Trigger Based
Customer Engagement

Utilize direct mail, emails, phone calls, and text messages that are triggered by a customer’s behavior or action.  Sequential trigger based campaigns reach your audience when your message is most relevant, significantly improving response rates.

Customer Service
Programs

Our expert callers will become an extension of your customer service team.  We can take calls for common questions or redirect your callers to the appropriate department.

Customer Loyalty &
Retention Programs

From customer appreciation direct mailers to birthday calls, we can show your customers how much you value them and improve retention.  We help keep your customers tied to you.

Appointment Setting

We’ll reach out to your existing customers and schedule an appointment for them to come into your office so you don’t have to spend any time on the phone. Whether you work in insurance, healthcare, or any other industry, we’ll fill your calendar and get your clients in the door.

Promotion Outreach

When you’re running a marketing promotion, we can help you get the word out. We can print and send mailers, emails, and follow up with a personalized phone call. Casinos and Automotive find this feature especially useful.

Custom Campaigns

No matter what goals you have, we have the tools to fulfill your custom campaign. If you want to contact your customers for any reason, we can provide the solutions to get the best response possible.

Customer Insights
& Surveys

We can survey your customers about a variety of topics to improve your services.  Customer satisfaction, competitor surveys, and more are available across multiple channels.

Customer Enrollment & Win-Back Programs

Our callers can be trained to quickly and painlessly onboarding.  We also specialize in winning back customers through special programs and promotions.

Digital Printing & Direct Mailers

Utilize direct mail, emails, phone calls, and text messages that are triggered by a customer’s behavior or action.  Sequential trigger based campaigns reach your audience when your message is most relevant, significantly improving response rates.

See What Engagex can Do For Your Business.

800-515-8734

info@engagex.com

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Not readable? Change text. captcha txt